Technical Support Hours

M-F 8am to 8pm (EST)

Start a conversation

Miscellaneous

  • UPS Paperless Invoicing

    Overview ShipCenter supports UPS paperless invoicing, which is an option that can be enabled on ups.com that will automatically use electronic commercial invoices for international shipments.  ShipCen...

  • FedEx Shipping REST API Configuration

    Overview FedEx Web Services API will be retired on Aug 31, 2024. The SOAP-based FedEx Web Services is in development containment and has been replaced with the FedEx REST API. For more information, pl...

  • FedEx Developer Portal

    Overview The FedEx Developer Portal allows integration with the FedEx REST API. The FedEx REST API replaced the SOAP-based FedEx Web Services. FedEx Developer Portal To use the FedEx REST carrier, an ...

  • UPS Shipping REST API Configuration

    Overview UPS has deprecated access key authentication in favor of an OAuth 2.0 security model and REST API. Beginning Aug 5, 2024, access keys will no longer be supported for authentication to any UPS...

  • FedEx: Test and Production Accounts

    IMPORTANT: FedEx Web Services API will be retired on May 15, 2024. The SOAP-based FedEx Web Services is in development containment and has been replaced with the FedEx REST API.  For updated configura...

  • ShipCenter - How to Enable USB Redirect for Remote Desktop

    The following article provides steps for customer environments wherein ShipCenter users (shippers) work on a PC with a USB Scale connected to it, and run the ShipCenter application via Remote Desktop ...

  • Shipping Sources

    Overview From this module users can create, delete, and edit Shipping Sources. Shipping Sources can be set up for multiple company databases. Shipping Sources can be configured to filter which documen...

  • ShipCenter Supported Scales

    Overview ShipCenter supports multiple scale brands for weighing shipments. ShipCenter supports any USB scale using the HID POS protocol. USB scales from Mettler Toledo, Dymo, and Fairbanks require no ...

  • ShipCenter and UPS End of Day Forms

    Overview When printing UPS labels from ShipCenter, there is no need to provide an End of Day report to your UPS driver. Additionally, there is no need to manually send Package Level Detail (PLD) to UP...

  • Service Manager

    Overview Service Manager is used to install ShipCenter's Windows service, in order to use the ShipCenter Rate Quoting plugins for SalesPad Desktop. Multiple services can be installed targeting differe...