Technical Support Hours

M-F 8am to 8pm (EST)

Closed Thurs 12-2pm (EST)

Start a conversation

Miscellaneous

  • Activity Locks (ShipCenter)

    Overview The Activity Locks module allows a user with access to view or clear activity locks on a shipment. Usage Activity locks are caused by multiple users accessing the same shipment. Any active sh...

  • Report Manager and Report Designer (ShipCenter)

    Overview Report Manager allows users to maintain printed and grid reports. This includes adding new, editing existing, and deleting old reports. Reports can be edited and designed in the Report Design...

  • Carrier EOD

    Overview The Carrier EOD (End of Day) module displays a report of the shipments generated for a carrier for a given shipment date. This report can be modified in ShipCenter's Report Designer. A fully ...

  • Packing in ShipCenter

    Overview Packing can be done in ShipCenter, SalesPad Desktop, or DataCollection. If a document has preexisting packages or shipments, they will be available for shipping in ShipCenter by selecting the...

  • UPS for ShipCenter

    IMPORTANT: UPS has deprecated access key authentication in favor of an OAuth 2.0 security model and REST API.  Beginning June 3, 2024, access keys will no longer be supported for authentication to any...

  • YRC Shipping and Packaging Options

    YRC Shipping Options Bus Role – The relationship between the customer location and the shipment (i.e. Shipper, Consignee, Third Party); defaults to Shipper. Payment Terms – The terms of payment for th...

  • Write Back Options

    Overview All shipments from the shipping source will now have the ability to write back to SalesPad when the shipment is chosen from the shipment monitor. Default is Freight. The following options for...

  • Stamps Shipping and Packaging Options

    Overview This document describes the carrier and shipment options associated with Stamps.com support in Ship Center. Definitions SCAN Form – End of the day form with a barcode; used to have a single, ...

  • USF Holland Shipping and Packaging Options

    USF Holland Shipping Options (Only Charge Type and Shipping Direction are required.) Charge Type – The terms of payment for the shipment (i.e. Prepaid, Collect); defaults to prepaid. Shipping Directio...

  • Shipping Method Setup

    Overview The Shipping Method Setup screen is used to map a SalesPad product’s Shipping Method to a Carrier’s Shipment Service for easier shipment generation. Settings, Security, and Setup Shipping Met...