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Troubleshooting

  • Errors When Running Checklinks on SOP Tables

    Issue When running checklinks on SOP tables, receiving several errors similar to: File Name Error Message A record for 6153 was removed from the Sales Master Number Setup table; no corresponding recor...

  • Drop Ship Shipping Methods and Purchase Orders

    Do not use dropship if your sales document shipping method is a pickup method (which you can check in GP) and do not use any dropship shipping method directly on a purchase order. Purchase orders cann...

  • Disabling MultiCurrency on a Live Database

    An error may occur when switching from multi-currency to non-multi-currency in GP. Follow Dynamics GP recommended practices when changing from non-multi-currency to multi-currency. Tasks should be Che...

  • Developer Resources

    SalesPad software is customizable for developers in the following ways: PreSave, PreLoad Scripts PreSave Examples and Field Reference Customer Address Card PreSave Script New Customer PreSave Script Q...

  • Customer AR Tab Average Days to Pay

    How are the Average Days to Pay fields on the Customer A/R tab calculated? Both Year to Date and Life to Date Average Days to Pay fields are calculated in GP and stored in GP calculated fields RM00103...

  • Compatibility with Third Party Products

    Overview The following is a list of all Third Party Products compatible with our software. Microsoft Dynamics GP™ SalesPad is compatible with Dynamics GP versions: 2013 R2 Year End Update, 2015 R1/R2,...

  • Compatibility and Updates

    To review the SalesPad application versions that were tested with each new version of Dynamics GP, please refer to this support article. Note - The SalesPad product versions listed are the versions te...

  • Clearing Orphaned Batches Activity Locks

    If the Batch Activity view in the Activity Locks module shows ??? (SalesPad) as a User ID, a batch may be orphaned in SalesPad. Batch Activity view in Modules > Activity Locks: To remove orphaned batc...

  • Attempting to Set a NonNULLable Column Value to NULL

    Issue Error message when performing a query on the Customer Search: Attempting to set a non-NULL-able column's value to NULL Solution Install Service Pack 1 for SQL2008 to resolve the error. Download ...

  • Checking eConnect Version

    Your Dynamics GP database stores information about eConnect, including the version number. To retrieve information about eConnect, run the following stored procedure: exec DYNAMICS..taeConnectVersionI...