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Troubleshooting

  • Errors When Running Checklinks on SOP Tables

    Issue When running checklinks on SOP tables, receiving several errors similar to: File Name Error Message A record for 6153 was removed from the Sales Master Number Setup table; no corresponding ...

  • Drop Ship Shipping Methods and Purchase Orders

    Do not use dropship if your sales document shipping method is a pickup method (which you can check in GP) and do not use any dropship shipping method directly on a purchase order. Purchase orders can...

  • Disabling MultiCurrency on a Live Database

    An error may occur when switching from multi-currency to non-multi-currency in GP. Follow Dynamics GP recommended practices when changing from non-multi-currency to multi-currency. Tasks should be Ch...

  • Developer Resources

    SalesPad software is customizable for developers in the following ways: PreSave, PreLoad Scripts * PreSave Examples and Field Reference [https://www.cavallo.com/support/desktop-support/entry/sales...

  • Customer AR Tab Average Days to Pay

    HOW ARE THE AVERAGE DAYS TO PAY FIELDS ON THE CUSTOMER A/R TAB CALCULATED? Both Year to Date and Life to Date Average Days to Pay fields are calculated in GP and stored in GP calculated fields RM0010...

  • Compatibility with Third Party Products

    OVERVIEW The following is a list of all Third Party Products compatible with our software. MICROSOFT Dynamics GP [http://www.microsoft.com/en-us/dynamics/erp-small-midsize-business.aspx?CR_CC=2...

  • Compatibility and Updates

    To review the SalesPad application versions that were tested with each new version of Dynamics GP, please refer to this support article [https://support.cavallo.com/article/2135-upgrading-microsoft-dy...

  • Clearing Orphaned Batches Activity Locks

    If the Batch Activity view in the Activity Locks module shows ??? (SalesPad) as a User ID, a batch may be orphaned in SalesPad. Batch Activity view in Modules > Activity Locks: [img src="https://kay...

  • Attempting to Set a NonNULLable Column Value to NULL

    ISSUE Error message when performing a query on the Customer Search: Attempting to set a non-NULL-able column's value to NULL SOLUTION Install Service Pack 1 for SQL2008 to resolve the error. Downlo...

  • Checking eConnect Version

    Your Dynamics GP database stores information about eConnect, including the version number. To retrieve information about eConnect, run the following stored procedure: exec DYNAMICS..taeConnectVersion...