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Troubleshooting

  • Site Name Discrepancy For SalesPad User License

    When SalesPad is installed, it attempts to acquire a license from the SalesPad license server and compares the local GP Site Name (where SalesPad is being installed) with the Site Name listed on the S...

  • Setting Up and Testing Authorize Net

    Authorize.Net Connection Method: AIM Note: DEPOSIT setting has no effect on Auth.Net. It refers to the difference between a deposit and a payment within GP. CHARGE can be done on either a deposit or a...

  • Send Email Form Ability to Free Type in BCC Field

    Overview When sending an email from a sales document or purchase order in SalesPad, you now have the ability to free type in the Blind CC (BCC) field. Previously, you could only select email addresses...

  • SalesPad SQL Procedures that use SPCP

    Overview This is a list of SalesPad stored procedures that have the code to call an spcp (SalesPad Custom Procedure). Custom procedures do not get overwritten or deleted when you run a database update...

  • SalesPad Performance Considerations

    The following may have a negative effect on SalesPad performance: Outside reporting tools External SQL Queries Large batch postings Running smart list Database sizes Hard disk speeds Hard disk setups...

  • SalesPad Database Objects

    Overview Here is a complete list of all the SalesPad Database Objects. spActivity spAlternateItems spAssembly spAssemblyID spAssemblyLine spAttributeClass spAttributeClassField spAuditLog spAuditLogHi...

  • SalesPad Breaking Changes

    Breaking Changes SalesPad 5.3.6 EDI 753: The Quantity2 field is now set to the number of packages on the sales document. NOTE: The PackagingFormCode2 and YesOrNoResponse elements may now require value...

  • Sales Line Pricing Trace

    Overview The Sales Line Pricing Trace plugin allows users to see the details of how the unit price in Sales Line Items is derived and what factored into the end price. This tool is useful when items h...

  • Not Supported or Handled by SalesPad

    Not Supported Or Handled by SalesPad Windows XP is no longer supported as of SalesPad 4.2. This is due to .Net Framework 4.5 not being supported by Microsoft for Windows XP Posting All document postin...

  • Log In Sequence Contains No Matching Element Error

    Overview If you get the error below when attempting to log into SalesPad there are 2 possible issues. Issue #1 - (Most Commonly) Your license has somehow become corrupt in the table. Fix - Delete the ...