Technical Support Hours

M-F 8am to 8pm (EST)

Start a conversation

Miscellaneous

  • Troubleshooting: "ShipTo Cannot Access UPS WorldShip database. Login failed for user 'shipto'.

    If you find yourself receiving this error when trying to process a UPS shipment with ShipTo, this quick article will provide the steps to resolve  Possible causes This error is typically most common a...

  • UPS Create Keyed Import Launch Button v2014 and Later

    Overview These instructions will allow you to set up a button to auto-start the ShipTo Keyed Import option in UPS WorldShip 2014 or later. Open UPS WorldShip and go to the Import-Export tab. Click the...

  • ShipTo FedEx Country Code Matching

    FedEx has an option to match country codes if your GP/SalesPad country codes do not match FedEx requirements. To set this option in FedEx Ship Manager: Click on Integration Click FedEx Integration Ass...

  • UPS Create Keyed Import Launch Button

    Overview These instructions will allow you to set up a button to auto-start the ShipTo Keyed Import option in UPS WorldShip in versions before 2014. For instructions on UPS WorldShip 2014 see this doc...

  • Troubleshooting UPS WorldShip Keyed Import Map Missing

    If you get an error message that the WorldShip Keyed Import Map is missing, you must recreate the import map. To recreate the import map: Close UPS WorldShip. Enter a document number in ShipTo and cli...

  • Troubleshooting Error Installing UPS WorldShip to a Mapped Folder Path

    If you are installing UPS WorldShip to a mapped folder path, you may receive one of the following errors when setting up ShipTo:   The ‘ShipTo Import.DATA’ integration map file is in use (by WorldShip...

  • ShipTo Shortcut Keys

    ShipTo All Areas Alt+F4 Close program Alt+Spacebar Resize/Move/Close ShipTo Ctrl+Tab Switch between open tabs Ctrl+F4 or Alt+C Close Current Tab Grid Area Keys ↓ Move down one record on grid ↑ Move up...

  • ShipTo Sender ID

    Overview The ShipTo Sender ID import option allows users to change the ship from address for a shipment. This feature is compatible with both UPS and FedEx. A user defined field in SalesPad allows use...

  • ShipTo Residential Shipments

    Overview ShipTo – UPS Residential Shipping Flag Follow the instructions below to have UPS mark an address as residential so the extra charge is added to the document shipping costs. Note: This feature...

  • ShipTo Installation and User Guide

    Overview ShipTo lets you monitor and manage your sales orders so you can ship products quickly and reliably. Ship To makes it easy to import your shipment data to UPS or Fed Ex, process the shipment a...