FAQ

• When I click on Create Shipment, why doesn’t the invoice always appear in a tab?

  There is a button labeled Open New Shipment in the menu. It toggles on and off. When it is activated, it has a highlighted box around it. If you click on it again, the highlight disappears and the inv...

• What is the difference between Payment and Deposit on the Cash/Check Payment window?

  The difference is that a payment doesn't hit the GL until the invoice is posted whereas a deposit hits the GL as soon as the deposit is saved. This is based on GP functionality and not something desig...

• What do I need to do to run SalesPad if I have a temporary Microsoft Dynamics GP license key?

  Your SalesPad GP installation will not work with temporary keys that are available for free trials of GP. You will need to point your GP installation registration at your site license key. To change y...

• What do I need for a continuous connection with SalesPad Mobile?

  For a continuous connection with SalesPad Mobile, you will need a static IP address....

• On the Print screen, what does the Collate check box do?

  The Collate check box determines the order in which multiple copies of multiple paged documents will print. When the Collate check box is checked, each copy of a document will fully print before the n...

• I paid in full for my license at the time of purchase. Why am I receiving the renewal messages?

  Customers’ payments are sent to their dealer. It may take some additional time for payment to be received by SalesPad GP....

• How do I update my license count or license expiration? (All Products)

  The process to update your licenses varies slightly from product to product. We'll have the steps for each application provided below. Products: SalesPad Desktop SalesPad Mobile Inventory Manager Ship...

• How many characters can be added to Customer Notes?

  Available character entry in the Customer Note field: Notes on the Customer Card Note tab are limited to 7,799 characters total. Entered notes longer than 7,799 characters will be trimmed (there is cu...

• How is the Direct Ship Warehouse setting used?

  Direct Ship Warehouse is used when a company has a customer order that is shipped directly to the customer from the Manufacturer. Set the warehouse code used for direct shipments in the Direct Ship Wa...

• How do I get my report to return the unique values that should be displaying for each line item?

  Your field has displayed on multiple levels of the Field List tree, and you  have selected from a level that does not correspond to the line item  section of the report.  Drill to the next level of th...